How to Scrape TrustPilot Reviews for Customer Insights
Learn how to extract TrustPilot reviews using ScrapeMentor. Capture customer feedback, ratings, and sentiments to drive data-driven business strategies.
Posted by
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Introduction
TrustPilot reviews provide direct insights into customer satisfaction. In this article, we’ll walk you through how to scrape TrustPilot reviews using ScrapeMentor, capturing key metrics such as ratings, comments, and overall sentiment.
Step 1: Navigate to the TrustPilot Page
Open the TrustPilot page that contains the reviews you want to extract.
Step 2: Activate ScrapeMentor
Launch the ScrapeMentor extension. Input the specific data fields to capture, such as “Reviewer Name,” “Rating,” “Review Text,” and “Date.”
Step 3: Configure Data Extraction
Map your selected columns to the corresponding elements on the page. Once configured, run the scraper to collect the reviews.
Step 4: Download and Analyze Your Data
Download the data in CSV or JSON format, and use Mentor Analysis to gauge customer sentiment, detect recurring issues, and identify areas for improvement.